Comments on: Facecard: New Prepaid Debit Card

By: jose

jose — Sat, 06 Mar 2010 10:52:41 +0000

Comment

By: John

John — Thu, 01 Oct 2009 12:24:38 +0000

I havew been trying to load money onto the card for over a month. I did the bank verified and it shows it on the website but when I load it it tells me the bank is not valids or verified. It also declines my credit card transfer. I have sent an email several time and still no reponse. Ready to look for a different company. great concept but should not be this difficult

By: ldoggg01

ldoggg01 — Mon, 25 May 2009 01:17:40 +0000

Mary- You must be one of the lucky one’s, some of us do not fair so well

By: ldoggg01

ldoggg01 — Mon, 25 May 2009 01:14:33 +0000

Well all I can say is I have had this card several months now and both times I tried to use it, I have had issues. The first time was when I transferred funds online and the website said the transaction failed but my credit card company told me it was approved. Face card could not figure it out and after 3 phone calls, they agreed to do a 3 way so my credit card company would release the funds instead of me having to wait 10 business days for the temp auth to fall off. Now, perhpas I am a glutton for punishment but recently (May 23rd) I decided to try to load a small amount onto the car to see if it finally worked and at first it appeared it did, the money showed online with a statement saying it would take 30 mins to post if prior to 9pm central time. Well I decided, since it was 825 central time to load the larger amount of 300.00, so I waited 1 hour 2 hours 3 , 4 called noone sees the money on there, I was told to wait untill today and I did, still no funds have posted to my account and its stuck in pending status, the only ones that can help is EDo technologies so no $$ for memorial weekend and and who knows how long it will be after I reach them Tuesday. Serves me right for trying to save on the cash advnce fee on my credit card

By: mary

mary — Fri, 01 May 2009 15:38:35 +0000

I have used the facecard for my daughter in college for the past 6 months and find it a convenient way to send her money while making sure she doesn’t max out credit cards. I have only had to contact customer service once and they were very helpful. I would recommend facecard to parents wanting to control their children’s spending.

By: michellemorin

michellemorin — Fri, 24 Apr 2009 22:18:06 +0000

activate my facecard

By: wondering

wondering — Fri, 06 Mar 2009 04:29:31 +0000

carolyn…did u call before 5 pm central time?

By: carolyn

carolyn — Mon, 09 Feb 2009 17:15:43 +0000

Customer service is horrible. Ordered card 2 months ago, still have gotten it. called several times. lots of hold time. called a before 5 pm told that I need during regular business hours between 9-5! This place is horrible!

By: cindy

cindy — Wed, 04 Feb 2009 09:26:55 +0000

Facecard has the poorest customer service I have ever seen!! I loaded the card from by bankcard and they charged it and then told me no record was found. I know have to do a dispute that could take 45 days to return my money!!!The customer service people are stupid, ignorant, and rude!!! Save yourself a lot of heartache! DONT GET THE FACECARD!!!! AND THIS IS THE FULL STORY!!!!

By: Oxilary

Oxilary — Wed, 04 Feb 2009 07:43:54 +0000

Caps or no caps…i had a client pay me 600$ on my Facecard so taht i wouldn’t have to wait the next day for him to run to hte bank so i could pay a programmer under me. Well that was 2 days ago and the deposit is still pending on both sides. Ive emailed them 4 times and card member services can’t do squat. Bot h me and the guy working with me are rather pissed. errrrr I found a local 615 number for them but it is disconnected…not really feeling good bout this shouldve waited the 12 hours